Blog
The Real Cost of Not Knowing What’s Outstanding: Retirement Village Operations Management
Retirement village operations management covers a lot of ground: rostering, maintenance requests, contractor bookings, common area upkeep, resident communication, capital ...
Resident Lifestyle Management Software: Supporting Engagement in Australian Aged Care
Lifestyle coordinators carry more than most job descriptions capture. One coordinator might plan a week of group activities, keep track ...
Visitor Management and Resident Safety: What Families Should Expect from Aged Care Facilities
Choosing an aged care facility for a parent or partner is rarely a quick decision. Families walk through communal areas, ...
How to Explain Higher Everyday Living Fees (HELF) to Families: A Practical Guide for Aged Care Teams
Plenty of ink has gone into the rules behind Higher Everyday Living Fees. Almost none has gone into the conversation, ...
How an Aged Care Sales CRM Stops Enquiries Falling Through the Cracks
A family calls about a vacancy on a Tuesday afternoon. Someone takes the call, jots a name and number on ...
Complaint management software: what it needs to do in aged care
A complaint that nobody logs does not disappear. It comes back at handover, in a family meeting, or in front ...
