Case Studies

400% Increase in Family Engagement | 90% Faster Response Times | 100% Digital Access to Resident Updates The Aged Care Home in Focus Nestled in a charming part of Adelaide, surrounded by lush parklands and a vibrant community of cafés and historic streets, this 60-bedded aged care home has built a strong reputation for providing compassionate and high-quality care. The facility is known for its commitment to resident well-being, but like many aged care homes, it faced challenges in keeping families connected with their loved ones. Family involvement plays a critical role in aged care, influencing not just emotional well-being but also overall health outcomes. However, staying connected isn’t always easy—especially when families live far away or have busy schedules. Centrim Life’s communication features are designed to solve this problem, providing real-time updates, secure messaging, and video-sharing capabilities. Jasper Davies, whose father, Robert Davies, has been a resident at the facility since 2022 shares his experience of how Centrim Life has transformed communication between residents and families. Grace Thompson, caregiver at the aged care, offers her side of the story home to describe how Centrim Life has helped staff bridge communication gaps and enhance family engagement. Challenges, Consequences, and Hesitations Challenges Before implementing Centrim Life, the aged care home faced significant communication hurdles that affected both residents and their families: “Not knowing how Dad was doing every day was tough,” admits Jasper Davies. “ A weekly phone call wasn’t enough. I’d worry about whether he was eating well, if he was feeling lonely, or if something was wrong. We just needed a better way to stay connected.”  Consequences The communication challenges at the aged care facility took a heavy emotional and operational toll on residents, families, and staff. “I felt forgotten some days”, confides Robert Davies. “ My son would call, but it was never enough. I wanted to see him, hear about my grandkids, but all I got were rushed updates. It was lonely.” Hesitations When the aged care home considered Centrim Life, they had several concerns about adopting a tech-based solution. Their doubts included: Despite these hesitations, they knew something had to change. The risk of losing trust with families and failing to meet aged care standards was too great. They needed a solution that would simplify communication, not complicate it. “We knew we needed to improve communication”, remarks Grace Thompson. “But we were nervous about introducing new technology. Would it be too much for residents? Would our staff have time to learn it? There were a lot of questions.” Discovering the Solution – Centrim Life The senior living home was actively searching for ways to improve aged care communication when they came across Centrim Life’s free demo offer. Wanting to explore their options, they scheduled a session. During the demo, the team at Centrim Life guided them through the platform’s communication module, showing how it could strengthen the connection between residents and their families. What stood out the most was how easily Centrim Life fit into their existing workflow. Staff appreciated the ability to automate updates, ensuring families remained informed without adding extra work to their already busy schedules. Residents were excited about the convenience of staying in touch with loved ones—whether through messages, video calls, or sharing photos. Family members, including Jasper Davies, felt reassured knowing they had a secure and accessible way to check in on their loved ones. The facility also valued Centrim Life’s hands-on approach to implementation. The team provided thorough training, making sure staff felt comfortable with the system. Confident in its benefits, the facility decided to move forward with Centrim Life, bringing residents, staff, and families closer together. “We needed a solution that was easy to use and actually made a difference”, says Grace Thompson. “ Centrim Life just made sense—it helps us keep families updated without adding extra work for us.” Results The impact of Centrim Life was immediate. Communication between staff, residents, and families improved, and the facility saw meaningful benefits across multiple areas. Most importantly, the facility was impressed by the ongoing support from Centrim Life. Whenever they had questions, they received quick responses and effective solutions, reinforcing their confidence in the platform. “I love how easy it is to stay in touch with Dad”, remarks Jasper Davies. “I can see updates, chat with him, and even video call—all in one place. It gives me real peace of mind.” Benefits for Stakeholders Centrim Life played a crucial role in enhancing communication and support for everyone involved in the aged care home—families, residents, and staff. Families gained peace of mind with real-time updates on their loved ones’ care. Knowing what meals were served, what activities took place, and when visits were scheduled helped them feel more connected. The ability to send messages and share moments through photos strengthened emotional bonds, making long distances feel shorter. Residents experienced a greater sense of belonging, knowing that their families were staying informed and engaged. Regular updates reassured them that their loved ones cared about their well-being. The added connection also encouraged participation in social activities, leading to improved mental health and overall happiness. Centrim Life made daily operations smoother by reducing the administrative workload. Instead of spending time manually updating families, staff could rely on the system to handle communications efficiently. This gave them more time to focus on what truly mattered—providing quality care to residents. Have more questions? We’re here to help you with any inquiries. Contact us Conclusion Families, residents, and staff all saw a positive shift with Centrim Life. The platform did a whole lot more than improving communication—it helped strengthen relationships and simplify daily routines. “Centrim Life made it easier to stay connected with Dad”, says Jasper Davies. “It’s simple, convenient, and gives us peace of mind. We’d happily recommend it to other families and aged care providers.” Looking to improve communication in your aged care home? Discover how Centrim Life can help. Get in touch today.

80% reduction in food waste | 100% visibility into resident dietary needs | 30% Decrease in Food Costs  At a Glance Gold Coast is truly a delightful place to spend your days. Surrounded by breathtaking rainforests, this region has a sunny, subtropical climate throughout the year. Located in a cozy neighborhood just a short distance from the stunning coastline of the Gold Coast, this 50-bedded aged care home is known for its commitment to quality care. It provides a comfortable and welcoming environment for its residents. Over the years, it has earned a name for itself in aged care, thanks to their high standards of service and resident satisfaction. To understand how Centrim Life has transformed their dining management and helped reduce food wastage, we spoke with key personnel at the facility, including Bronte Davies – Facility Manager, Willow Hayes – Nutritionist and Dietary Consultant, and Xavier Thompson, Catering Manager. They shared their experience tackling catering challenges and the impact of implementing Centrim Life’s solutions. Struggling with Dining Management: The Downside of Traditional Systems The Challenges of Manual Processes The facility had long relied on traditional, paper-based systems to manage dining orders, which presented several challenges. Menus had to be printed and distributed manually, with caregivers going from room to room to collect meal preferences. Any dietary restrictions or customizations were jotted down on paper, creating a high risk of errors. Residents’ dietary recommendations were stored in separate folders, making it difficult for kitchen staff to access critical information in real time. There was no efficient system to track food consumption patterns, leading to excessive food wastage. When the facility noticed increasing financial losses due to discarded meals and inefficient meal planning, they knew it was time for a change. “We were throwing away so much food, and we had no idea why”, remarks Bronte Davies. “Orders were getting mixed up, kitchen staff had to redo meals, and we were spending more than necessary. It was frustrating because we wanted to provide great meals, but the system just wasn’t working.” Consequences of Food Waste and Miscommunication Without a proper meal tracking system, the kitchen often prepared meals that didn’t align with residents’ latest dietary needs. If a resident’s dietary restriction changed, and the kitchen wasn’t informed in time, meals had to be discarded and remade, leading to wasted ingredients and extra expenses. Temporary health issues also played a role—if a resident wasn’t feeling well and needed a lighter meal, but the kitchen wasn’t notified, their usual meal would be prepared and likely go to waste. Similarly, if kitchen staff stocked up on ingredients for a meal that received fewer orders than expected, the excess ingredients often expired before they could be used. The aged care home needed a better way to track orders, communicate dietary needs, and reduce food waste. However, switching to a new system felt daunting, as staff were used to traditional processes and worried about the learning curve of new technology. “We needed a solution to reduce food wastage,” confides Willow Hayes. “But we were worried about how hard it would be to implement. Things have been the same around here for years. Our staff were comfortable using paper-based systems. Would they be okay with a digital solution? We had no idea!” Hesitations & Concerns About Change Since the aged care home had been using paper-based systems for years, switching to an automated system felt like a massive leap. They weren’t sure if one software could effectively solve all dining challenges—especially the ongoing issue of food waste. The leadership team had a long list of questions: Beyond functionality, they were also concerned about training and ongoing support. A tech-based solution sounded great in theory, but without clear guidance, they worried it might just become another complicated system to manage. “We’d discussed options with various aged care software providers”, says Xavier Thompson. But nothing really fit our needs. Either they were too complicated, or they didn’t solve the right problems. We weren’t sure if Centrim Life would be any different, but we knew we couldn’t keep going the way we were.” A Smarter Solution to Manage Aged Care Dining The facility discovered Centrim Life while searching for a solution to improve their dining operations. What stood out most was how the software could centralize everything—resident dietary information, meal preferences, allergen details, nutrition plans, and order tracking—all in one place. Centrim Life also offered features like inventory management, portion control, menu optimization, and demand forecasting, all of which would help reduce food waste. With automated menu planning and an online ordering system, the facility could ensure that only the right amount of food was prepared, cutting down waste significantly. Perhaps the biggest relief was how smoothly Centrim Life fit into their existing systems. The software was mobile-friendly, making it easy for staff to use, and training was straightforward. Any updates to resident dietary needs were instantly available, preventing meal mix-ups and unnecessary waste. Most importantly, Centrim Life’s customer support was responsive, helping the care home transition smoothly. “We needed a solution that actually worked for us—not just another piece of software to figure out”, says Bronte Davies. “Centrim Life felt different because it wasn’t just about tech; it was about solving real issues. That’s what made us give it a go.” Have more questions? We’re here to help you with any inquiries. Contact us Incredible Results The aged care home was impressed with the immediate results. The dining management system became a hub for kitchen staff, caregivers, residents, and even family members. With precise resident orders available in advance, kitchen teams could plan and prepare meals efficiently. This significantly reduced food waste. Since residents could choose their meals, refusal rates dropped, and mealtimes became more enjoyable. The shift from printed recipes to a digital platform simplified communication. Kitchen staff could instantly message caregivers through the app, clarifying orders and confirming dietary needs. If new guidelines were introduced, updates were instantly accessible, preventing unnecessary food waste. Centrim Life’s real-time […]

100% Data Accuracy in Meal Tracking | 95% Reduction in report generation time | 4x Faster Identification of Dietary Issues At a Glance Located in Adelaide, a city renowned for its vibrant cultural scene and stunning natural surroundings, this 80-bedded aged care facility offers a unique blend of tranquility and engagement for its residents. With beautiful beaches providing a serene backdrop, the facility has built a trusted reputation for delivering reliable aged care services that prioritise the well-being and satisfaction of its residents. To better understand how Centrim Life was helping the facility, we sat down for an insightful conversation with Ethan Fraser, Facility Manager,  Lucas Thompson, In-House Dietician and Nutritionist, and Ava McKenzie, Head Nurse to find out how they’re using Centrim Life to achieve 100% meal satisfaction rates.  Challenges, Consequences, and Hesitations In Meal Monitoring Challenges – No Reliable Data or Tracking System During the pandemic, a large number of staff left the aged care home, making things harder for the remaining staff. Although the authorities managed to recruit new staff, training them about aged care nutrition regulations and all the paperwork involved was proving to be stressful. The new staff had to devote considerable time to updating resident data on paper-based systems. There was also the issue of not being able to find crucial data among the tons of paperwork. As a result, the aged care home faced growing difficulties in managing catering, menu planning, and dining services.  Tracking meal consumption was the major issue. While meals were served on time, some residents refused food or ate very little. With a paper-based system, there was no effective way to record what each resident had consumed or track trends over time. This became particularly concerning when residents experienced significant weight loss, as staff had no reliable data to determine the cause. Without a structured system, it was impossible to know if a resident’s lack of appetite was due to food preferences, allergies, temperature issues, or underlying medical conditions. Staff were left guessing, which made it difficult to take proactive steps to ensure proper nutrition and well-being. “We had no way to track what residents were actually eating,” confides Ethan Fraser, “Allergen information, resident preferences, and suggestions from the dietician were all printed and distributed to staff. But referring to these lists took up time and effort. When someone lost weight, we didn’t know if it was because they didn’t like the food, had an allergy, or were simply not feeling well.” Consequences – Unable to Implement Improvement Measures Without accurate meal-tracking data, the dining department struggled to identify patterns and make informed decisions. Staff couldn’t track which meals were frequently refused or how much each resident was eating. This lack of information made it difficult to implement necessary dietary adjustments, leading to increased frustration among staff and dissatisfaction among residents. The inability to monitor meal intake also meant that dietary concerns went unnoticed until they became serious issues. Residents experiencing weight loss or poor nutrition were at greater risk of health complications, which in turn increased stress on care teams. The situation also put the facility at risk of non-compliance with aged care standards, potentially leading to reputational damage and financial penalties. “We were under pressure,” remarks Ava McKenzie, “We knew we needed a better way to track meals, but with our old system, we were always one step behind. Families were concerned about their loved ones losing weight, and we had no concrete data to explain what was happening. It was stressful for staff and upsetting for residents. We needed a better way to track and manage meals.” Hesitations – A Complete Solution or Additional Workload? The aged care home had tried a few automated dining management options. But nothing offered comprehensive solutions to all their issues. Plus, the staff were clear that they did not want to work with complex software. They also had numerous queries such as:  Lucas Thompson shares the experience, “We’d looked at similar systems before, but they were too complicated. We weren’t sure if it would actually make things easier or just add another layer of work. But Centrim Life is super-easy to use. The support was fantastic, and the results spoke for themselves.” Arriving at the Solution The aged care facility was searching for a way to simplify meal monitoring and dietary management when they discovered Centrim Life’s free demo. Intrigued, they signed up and were given a hands-on walkthrough of how the dining management software worked. One of the key features that impressed them was the resident order report. The ability to track and analyse dining patterns in real time was just what they needed. Caregivers could instantly update meal details via Centrim Life’s mobile app, eliminating the need for cumbersome paperwork. If a resident experienced weight loss, staff could quickly refer to the order report to pinpoint possible causes—whether it was a dietary preference, an allergy, food temperature, or an underlying medical condition. With smooth integration into their existing clinical systems and thorough staff training, Centrim Life made the transition easy. Before long, the facility had fully implemented the software, giving their team the tools to monitor and enhance resident well-being. “We needed something simple yet effective, and Centrim Life just made sense. The demo showed us exactly how it could work for us, and we knew it was the right choice”, remarks Ethan Fraser. Impressive Results The results were immediate. Residents appreciated the convenience of ordering meals from their rooms using the Centrim Life mobile app. The ability to customise meals improved satisfaction, and staff gained valuable insights from the automated resident order report. The report provided clear data on: For example, it highlighted trends where residents were not eating due to illness, dislike of a specific ingredient, or general appetite changes. When integrated with dietitian reports and electronic medical records (EMRs), this data enabled more precise dietary adjustments to prevent further weight loss and ensure optimal nutrition. Unlike traditional paper-based logs or spreadsheets, which required manual […]

100% Reduction in Recipe Errors | 260% Improvement in Kitchen Efficiency | 5x Increase in Staff Productivity Located in a peaceful neighborhood just a little away from Perth’s coastline, this multi-facility aged care homes offers a serene environment for its residents. With the soft sound of waves creating a soothing background and the gentle breeze adding to the refreshing weather, it provides a comforting and homely atmosphere for elderly residents. Known for its reliable aged care services, the facility is a trusted name in the aged care community, ensuring high-quality care for its residents. When the facility expressed their immense satisfaction in Centrim Life, we decided to speak to some key staff members to understand how our residential aged care software proved transformational in their facility. Isla Thompson, Facility manager, Lachlan Mitchell, Kitchen Chef Manager, and Olivia Davies, Kitchen Staff, shared their experience of using Centrim Life to resolve catering challenges within their homes.  Overcoming Recipe Management Challenges in Aged Care The Challenge of Managing Multiple Kitchens As part of a multi-facility aged care home with 15 locations under its supervision, the facility was facing significant issues in recipe management. The kitchen chef manager was responsible for designing menus and overseeing kitchen operations, but ensuring consistency of food quality across multiple locations was a major challenge. Traditional methods of recipe management relied on manual paperwork, printed recipe sheets, and verbal communication, leading to errors, miscommunication, and inefficiencies in food preparation. Without a centralized system, ensuring that all sites followed the same standard operating procedures (SOPs) was nearly impossible. “Our biggest concern was consistency. We needed to make sure every meal was prepared to the same standard, but with so many locations, it was hard to track. We were relying on paperwork and phone calls—it just wasn’t sustainable,” says Isla Thompson, Age Care Home manager. Consequences of Inefficient Recipe Management The lack of a proper recipe database and standardized process led to several operational challenges: Lachlan Mitchell shares his side of the story,“It was my job to ensure consistent meal quality across all locations. But supervising 10+ kitchen teams was stressful. Almost every day a resident would make a special request and the kitchen staff had no way of knowing if that change was permissible. I was overwhelmed with calls and queries!”  Hesitations in Implementing a New System The aged care home direly needed a better solution to manage its recipe database. However, it still had several concerns about implementing a digital system: “My team was hesitant about switching to a new system. We were handed out instructions in printed form. That’s how we’ve always worked. Change isn’t always easy. We had tried similar software before. But it had no option for real-time communication. And the support was pathetic. We needed something reliable, easy to use, and well-supported,” confides Olivia Davies, Kitchen Staff. Finding the Right Solution During their search for a dining management solution, the aged care home came across Centrim Life’s free demo offer. The demo provided them with in-depth guidance on effectively using the software. They were delighted with features that included: Impressed with these capabilities, the facility moved forward with implementation. “We were searching for something that actually worked for everyone – the chef, the kitchen staff, caregivers and residents,” said Isla Thompson. “Centrim Life ticked all the boxes—recipe management, communication tools, user-friendly platform, and real-time access for all staff. It just made sense for us.” Impressive Results The results were immediately visible. Centrim Life’s automation ensured menu planning aligned with each resident’s dietary needs, allergen data, and preferences. Dietary restrictions were easily managed—staff could input resident details into the system, and the software would automatically tailor meals accordingly. The kitchen staff and kitchen chef manager were particularly impressed with the way this residential aged care software improved their work processes and outcomes: By digitizing operations, Centrim Life eliminated common human errors—precise ingredient measurements, standardized meal preparation, and automated compliance checks became the norm. Most importantly, the facility valued Centrim Life’s responsive customer support, ensuring quick resolutions to any queries. “Centrim Life is different from all the aged care solutions out there,” remarks Lachlan Mitchell. “It simplified everything—meal planning, recipe database management, and communication. Our kitchen staff are happier, and residents appreciate the personalised meals. The support team has been fantastic.” The Right Choice for Aged Care Recipe Database Management With Centrim Life, the facility in Perth improved their catering operations across all facilities. The kitchen chef manager could now supervise all kitchen teams in real-time, leading to enhanced efficiency, communication, and meal quality. The shift from printed recipes was a huge relief for the kitchen staff. They felt more confident about their work, and residents enjoyed nutritional meals tailored to their needs. The facility now recommends Centrim Life to other aged care providers looking to modernise their dining operations, reduce meal errors, and maintain compliance. “We’d absolutely recommend Centrim Life,” said Isla Thompson. “It’s made our lives easier. The digital recipe database is just what we needed to coordinate all our kitchen teams. Everything works like clockwork now!” Sign up for a free demo to experience the Centrim Life advantage!

100% Meal Accuracy | 5x Increase in Resident Satisfaction | 70% Reduction in Staff Workload At a Glance Nestled in a peaceful location away from the city’s hustle, this 60-bedded aged care facility in Sydney has been a trusted name for quality care. Surrounded by lush greenery, it offers a serene and comforting environment for its residents. With a strong reputation for reliability, the facility is committed to ensuring the best possible care for the elderly. To understand how Centrim Life has transformed their dining management, we spoke with Laura Stuart, Facility Manager, Mark Richardson, Nutritionist and Dietary Consultant, and Meredith Lee, Catering Manager at the facility. They shared their experience of tackling catering challenges and the impact of implementing Centrim Life’s solutions. Challenges, Consequences and Hesitations Challenges After a recent expansion that witnessed a significant rise in the number of residents, the facility faced increasing challenges in catering, menu planning, and dining services. Food is a crucial part of all aged care facilities, contributing to both nutrition and overall well-being of its residents. However, administrative lapses such as paperwork mix-ups resulted in residents receiving meals that contained allergens or did not align with their dietary needs. Kitchen staff struggled with last-minute changes, and personalizing meals for each resident became an overwhelming task. The manual processes created inefficiencies and errors, affecting resident satisfaction and operational flow. “It was chaos at times. We had residents getting the wrong meals, and the kitchen staff were frustrated with orders that came in late. With so many dietary needs to manage, errors were inevitable. We knew we had to fix this before it got worse.” says Laura Stuart. Consequences The lack of an efficient dining system led to several negative outcomes: Mark Richardson shares the experience – “We were constantly dealing with complaints about food. The team was stressed, and mistakes were happening too often. More than anything, we were worried about compliance issues and the potential risk to our reputation.” The Solution While searching for a solution, the facility came across Centrim Life’s free demo online. The demo provided a detailed walkthrough of how the software could streamline their catering processes. The facility was particularly impressed by: Centrim Life worked closely with the facility to integrate the software with existing clinical systems. They also provided comprehensive staff training to ensure a smooth transition.  Advanced security features ensured that resident data remained private and secure. In addition, the access levels for selected personnel could also be customized. This meant that staff could access clinical data but not financial details of residents.  With Centrim Life in place, the facility successfully implemented an efficient and error-free dining management system. Meredith Lee remarks – “We needed something simple and effective. The demo showed us how Centrim Life could automate meal planning and make it easier for our residents to choose their meals. That’s what convinced us.” Results The results were immediate and transformative. Residents were pleased with the ability to order meals directly from Centrim Life’s mobile app, whether from their rooms or with the help of caregivers. Family members also got involved, ensuring their loved ones received meals suited to their preferences and dietary needs. Allergic reactions due to food mismatches dropped to zero. With Centrim Life integrated into the clinical system, meal planning became effortless. The software personalised menus based on dietary restrictions, allergens, and individual preferences, eliminating guesswork and last-minute adjustments. Kitchen staff, who previously struggled with sudden changes, now received meal orders a day in advance, allowing them to prepare stress-free. Most importantly, the facility appreciated Centrim Life’s responsive customer support. Any queries were addressed promptly, ensuring a smooth transition and continued efficiency. Laura Sturat affirms – “We knew this would improve meal planning, but we didn’t expect such a big difference so quickly. Residents are happier, and the staff are less stressed. The support from Centrim Life has been fantastic—whenever we had a question, they were there.”  Have more questions? We’re here to help you with any inquiries. Contact us Conclusion The aged care facility saw first-hand how the right catering software could streamline operations and improve resident satisfaction. What started as a concern about adaptability turned into a real advantage for both residents and staff. With stress-free meal planning, reduced food complaints, and improved compliance with dietary standards, the decision to implement Centrim Life proved to be a smart one. “We were hesitant at first, but Centrim Life made the transition easy. The difference has been night and day,” says Laura Stuart. When asked what advice she had for other aged care facilities, she remarks, “We’d absolutely recommend Centrim Life to any aged care provider looking for a better way to manage meals.” Experience the Centrim Life advantage today with a free demo!