Category: Feedback & Quality Management

The way you handle feedback and complaints in your aged care home shapes trust more than anything else. In a recent review, one in five aged care complaints in Australia were about providers failing to respond adequately. And that’s exactly why the ACQSC Standard 6 …

Imagine Mrs. Grant, a resident in your aged care facility, repeatedly mentioning that her room is too cold. Despite her complaints, the issue persists — lost in paperwork and outdated processes. This scenario underscores the critical need for efficient feedback and quality management software in …

Did you know quality management systems can transform your aged care facility, creating happier residents and smoother operations? Here’s a true example. When Rosalie moved into an aged care facility, her family was confident she would receive excellent care. However, as months passed, she became …