Centrim Life's Intelligent Aged Care CRM Software

Aged Care CRM software designed for
Aged Care 

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Aged care CRM Software

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Comprehensive CRM Software for Aged Care

Effortlessly manage enquiries, capture leads, schedule tours, and track every interaction - all from one central platform. With Centrim Life's CRM module, you can:

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Enquiry Management
Lead communication and Documents
Real-time occupancy
Sales pipeline tracking
Tour Management
Conversion Reports

Manage Enquiries and Resident Relationships with Ease

Centralised lead capture, enquiry tracking, and relationship management through Centrim Life's CRM module for aged care providers - designed specifically for aged care and retirement living.

Centralised Enquiry Management

Track and manage every lead and enquiry in one place, ensuring no potential resident falls through the cracks - providing complete visibility for your entire team.

Effortless Lead Capture

Capture leads automatically from multiple channels, including your website, phone calls, walk-ins, and referrals, ensuring every enquiry is logged and actioned.

Complete Communication Tracking

Log every call, email, and meeting, creating a complete communication history with residents and their families - ensuring a personalised experience every step of the way.

Admission software for aged care

Streamlined Tour Scheduling and Management

Make site tours easy to manage for your sales team and convenient to book for prospective residents and families.

Flexible Tour Booking

Schedule tours directly within the CRM, assign to team members, and avoid double-booking with real-time availability.

Automated Tour Reminders

Send automatic confirmations and reminders to prospective residents and families to reduce no-shows and improve engagement.

Post-Tour Follow-Up

Assign follow-up tasks after each tour to ensure timely next steps and maintain momentum in your sales process.

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Website Embeddable Enquiry Forms

Seamlessly capture enquiries directly from your website into the CRM - reducing manual data entry and speeding up response times.

Customisable Forms

Create branded forms that match your website and capture the exact information your team needs.

Instant Lead Allocation

Automatically assign incoming enquiries to the right team members based on enquiry type, location, or availability.

Real-Time Notifications

Receive instant alerts when new enquiries are submitted, so your team can respond faster.

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Effortless Resident Profile Management

Build comprehensive resident profiles to track key information, communication history, preferences, and important documents - all in one place.

Centralised Resident Database

Maintain a single source of truth for each resident, from initial enquiry through to move-in and ongoing care.

Document Management

Store important documents like agreements, assessments, and care plans directly within each resident profile for quick access when needed.

Family Communication Hub

Keep track of all interactions with family members, ensuring transparency and strong relationships.

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Smarter Sales Pipeline and Occupancy Tracking

Track your sales pipeline in real-time and gain instant insights into occupancy trends.

Visual Pipeline Overview

Monitor every enquiry's progress from initial contact to tour, offer, and move-in, so your team always knows what to focus on next.

Occupancy and Conversion Reports

Generate on-demand reports to understand enquiry sources, conversion rates, and occupancy performance - helping you make data-driven decisions.

Performance Dashboards

Track team follow-ups, response times, and task completion to continuously improve your sales process.

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FAQ's

Find answers to common questions about our CRM management Software
for aged care and retirement living.

  • How does Centrim Life's CRM help streamline our enquiry management process?

    Centrim Life's CRM centralizes all lead capture and enquiry tracking in one platform, allowing your team to efficiently manage incoming requests, track communication history, and ensure no potential client falls through the cracks.

  • What compliance features does Centrim Life's admission software include?

    Centrim Life's solution includes built-in compliance checks, standardized assessment tools, and automated documentation generation that aligns with current regulatory requirements, plus comprehensive audit trails.

  • How does the lead communication and document management system improve our client relationships?

    The system provides a comprehensive view of all communications with each lead, storing all correspondence and important documents in one accessible location. This ensures your team has complete context when interacting with prospects, creating a more personalized and seamless experience.

  • What benefits does the Tour Management feature offer for our facility visits?

    Tour Management feature allows you to schedule, prepare for, and follow up on facility tours efficiently. It helps track visitor preferences, sends automated reminders, records tour feedback, and streamlines the conversion of tour participants into residents.

  • How can we use the real-time occupancy and conversion reports to improve our business performance?

    These reports provide instant visibility into your current occupancy rates and conversion metrics, allowing you to make data-driven decisions. You can identify trends, measure the effectiveness of marketing campaigns, forecast future occupancy, and adjust your strategies accordingly to maximize bed fill and operational efficiency.

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Centrim Life's CRM solution has truly elevated our aged care service. The system makes tracking leads and managing client data remarkably simple. Our conversion rates have improved, and we now have more time to focus on what matters most—resident care

- David Wills

Facility Manager