Centrim Life's Intelligent Aged Care CRM Software
Aged Care CRM software designed for
Aged Care
We are trusted by
Comprehensive CRM Software for Aged Care
Effortlessly manage enquiries, capture leads, schedule tours, and track every interaction - all from one central platform. With Centrim Life's CRM module, you can:
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Enquiry Management
Lead communication and Documents
Real-time occupancy
Sales pipeline tracking
Tour Management
Conversion Reports
Manage Enquiries and Resident Relationships with Ease
Centralised lead capture, enquiry tracking, and relationship management through Centrim Life's CRM module for aged care providers - designed specifically for aged care and retirement living.
Centralised Enquiry Management
Track and manage every lead and enquiry in one place, ensuring no potential resident falls through the cracks - providing complete visibility for your entire team.
Effortless Lead Capture
Capture leads automatically from multiple channels, including your website, phone calls, walk-ins, and referrals, ensuring every enquiry is logged and actioned.
Complete Communication Tracking
Log every call, email, and meeting, creating a complete communication history with residents and their families - ensuring a personalised experience every step of the way.
Streamlined Tour Scheduling and Management
Make site tours easy to manage for your sales team and convenient to book for prospective residents and families.
Flexible Tour Booking
Schedule tours directly within the CRM, assign to team members, and avoid double-booking with real-time availability.
Automated Tour Reminders
Send automatic confirmations and reminders to prospective residents and families to reduce no-shows and improve engagement.
Post-Tour Follow-Up
Assign follow-up tasks after each tour to ensure timely next steps and maintain momentum in your sales process.
Website Embeddable Enquiry Forms
Seamlessly capture enquiries directly from your website into the CRM - reducing manual data entry and speeding up response times.
Customisable Forms
Create branded forms that match your website and capture the exact information your team needs.
Instant Lead Allocation
Automatically assign incoming enquiries to the right team members based on enquiry type, location, or availability.
Real-Time Notifications
Receive instant alerts when new enquiries are submitted, so your team can respond faster.
Effortless Resident Profile Management
Build comprehensive resident profiles to track key information, communication history, preferences, and important documents - all in one place.
Centralised Resident Database
Maintain a single source of truth for each resident, from initial enquiry through to move-in and ongoing care.
Document Management
Store important documents like agreements, assessments, and care plans directly within each resident profile for quick access when needed.
Family Communication Hub
Keep track of all interactions with family members, ensuring transparency and strong relationships.
Smarter Sales Pipeline and Occupancy Tracking
Track your sales pipeline in real-time and gain instant insights into occupancy trends.
Visual Pipeline Overview
Monitor every enquiry's progress from initial contact to tour, offer, and move-in, so your team always knows what to focus on next.
Occupancy and Conversion Reports
Generate on-demand reports to understand enquiry sources, conversion rates, and occupancy performance - helping you make data-driven decisions.
Performance Dashboards
Track team follow-ups, response times, and task completion to continuously improve your sales process.
Centrim Life has transformed how we engage with our residents and their families. Organizing activities is so simple, and the feedback has been incredible. Families love staying updated, and it has created a wonderful sense of community.
As a caretaker, I appreciate how easy Centrim Life makes my job. The activity calendar is brilliant for keeping everything organized. Seeing residents enjoy diverse activities and staying engaged is so rewarding.
I can't say enough about how much Centrim Life has helped me feel closer to Mum. The activity updates let me know she's enjoying herself, and the private messaging is perfect for sharing little moments with her.
FAQ's
Find answers to common questions about our
CRM management Software
for aged care and retirement
living.
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How does Centrim Life's CRM help streamline our enquiry management process?
Centrim Life's CRM centralizes all lead capture and enquiry tracking in one platform, allowing your team to efficiently manage incoming requests, track communication history, and ensure no potential client falls through the cracks.
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What compliance features does Centrim Life's admission software include?
Centrim Life's solution includes built-in compliance checks, standardized assessment tools, and automated documentation generation that aligns with current regulatory requirements, plus comprehensive audit trails.
How does the lead communication and document management system improve our client relationships?
The system provides a comprehensive view of all communications with each lead, storing all correspondence and important documents in one accessible location. This ensures your team has complete context when interacting with prospects, creating a more personalized and seamless experience.
What benefits does the Tour Management feature offer for our facility visits?
Tour Management feature allows you to schedule, prepare for, and follow up on facility tours efficiently. It helps track visitor preferences, sends automated reminders, records tour feedback, and streamlines the conversion of tour participants into residents.
How can we use the real-time occupancy and conversion reports to improve our business performance?
These reports provide instant visibility into your current occupancy rates and conversion metrics, allowing you to make data-driven decisions. You can identify trends, measure the effectiveness of marketing campaigns, forecast future occupancy, and adjust your strategies accordingly to maximize bed fill and operational efficiency.
