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FAQ's

Some common questions we get about Centrim Life

    General

  • What is Centrim Life software?

    Centrim life is a secure cloud-based consumer engagement and lifestyle management software. Our software helps you simplify communications between your facility, consumers, and their families via story feeds, announcements, private messaging, video calls, and more. Keep them connected and engaged at all times. Click here to learn more on our other features.

  • How does Centrim life help my aged care?

    Consumer engagement, family communication, and lifestyle management is the core of Centrim Life, but we have a lot of features that help your aged care. Click here to learn more.

    Lifestyle & Communication Management

  • How does Centrim Life simplify activity planning for lifestyle teams?

    Staff can create digital calendars, publish events instantly, and notify residents and families in real time, reducing manual coordination.

  • Can families see what activities their loved ones are attending?

    Yes, the platform shares updates and photos through the family app, helping relatives stay engaged with daily life in the home.

  • How does Centrim Life track participation in activities?

    Attendance is recorded digitally, providing insights into engagement levels and supporting personalised wellbeing plans.

  • Can the system replace paper-based communication boards?

    Yes, digital noticeboards and push notifications ensure messages reach residents, families, and staff instantly.

  • How does the platform support compliance in lifestyle programs?

    Records of activities and participation can be exported for reporting, supporting aged care quality standards.

    Dining Management

  • How does Centrim Life manage resident dietary needs?

    Each resident profile includes allergies, dislikes, and nutrition plans, ensuring kitchen staff prepare safe and tailored meals.

  • Can residents order meals digitally?

    Yes, residents and families can pre-order meals via kiosks or apps, which reduces last-minute changes.

  • How does the platform improve kitchen efficiency?

    Orders flow directly to the kitchen with dietary flags, reducing miscommunication and meal service errors.

  • Can dining feedback be captured in the system?

    Yes, residents and families can rate meals or leave comments, giving catering teams immediate insight.

  • Does the dining module align with Aged Care Quality Standards?

    Reporting tools help demonstrate compliance with standards around nutrition, resident choice, and feedback.

    Maintenance Management

  • How are maintenance requests submitted in Centrim Life?

    Staff, residents, or families can log issues using mobile apps or QR codes, with instant tracking.

  • How does the system prioritise maintenance jobs?

    Tasks can be flagged by urgency, with alerts ensuring high-risk issues are handled promptly.

  • Can managers schedule recurring maintenance tasks?

    Yes, preventive jobs like safety checks can be scheduled daily, weekly, or annually.

  • Does the software support contractor management?

    External contractors can receive job details, update progress, and have costs recorded in the same system.

  • Is multi-site maintenance supported?

    Yes, maintenance teams can oversee requests and assets across multiple facilities from one dashboard.

    Housekeeping Management

  • How does Centrim Life improve housekeeping task allocation?

    Supervisors can assign and monitor cleaning tasks digitally, ensuring nothing is missed.

  • Can residents request housekeeping services?

    Yes, requests can be made via resident apps or kiosks, automatically generating tasks for staff.

  • How does the system support infection control protocols?

    Checklists and digital audits ensure cleaning is documented and compliant with safety standards.

  • Can laundry and linen services be managed?

    Yes, laundry pickups, deliveries, and inventory are tracked digitally, reducing lost items.

  • Does Centrim Life provide reporting for housekeeping?

    Yes, managers can review completed tasks and compliance logs, supporting operational audits.

    Feedback & Quality Management

  • How is feedback captured in Centrim Life?

    Residents and families can use kiosk, apps, or surveys to provide instant feedback.

  • Can staff manage complaints and incidents in the same system?

    Yes, issues are logged, assigned, and resolved within Centrim Life, creating full audit trails.

  • How does Centrim Life assist with compliance reporting?

    Automated reports align with Aged Care Quality Standards and support regulatory audits.

  • What insights can staff gain from feedback?

    Dashboards highlight trends in satisfaction and areas needing improvement.

  • Is there training available for quality management features?

    Yes, Centrim Life provides user guides, online support, and dedicated training sessions.

    Visitor Management

  • How does Centrim Life track visitors on-site?

    All visitors sign in digitally, creating secure real-time records of who is in the facility.

  • Can visitor screening questions be customised?

    Yes, facilities can add health checks or declarations to meet safety policies.

  • How does the system assist during emergencies?

    Evacuation lists can be generated instantly to ensure all visitors are accounted for.

  • Does visitor management integrate with compliance standards?

    Yes, records can be retrieved for audits and safety inspections.

  • Is the system easy for visitors to use?

    The sign-in process is streamlined and can be contactless, reducing queues and paperwork.

    CRM Management

  • How does the CRM capture new resident enquiries?

    All enquiries are logged automatically with contact details, notes, and follow-up reminders.

  • Can staff manage tours in the CRM?

    Yes, staff can schedule, track, and report on tours for prospective residents.

  • How does the CRM support compliance?

    The system stores all enquiry and admission records with audit-ready trails.

  • Can occupancy performance be tracked?

    Yes, managers can generate reports on conversion rates, occupancy levels, and pipeline progress.

  • Is resident data secure in the CRM?

    Yes, all records are stored securely on AWS infrastructure, with strict access controls.

    Concierge Management (Service & Amenity Bookings)

  • What types of services can residents book through Centrim Life Concierge?

    Residents can book personal services such as hairdressing, beauty treatments, pet care, dog walking, transport, or wellness sessions, all through the app or kiosk.

  • Can residents reserve shared amenities like gyms or community rooms?

    Yes, the platform allows residents to book amenities such as fitness areas, cinemas, therapy rooms, or function spaces, with real-time availability shown.

  • How do residents and families make a booking?

    Bookings can be made via the mobile app, web portal, with instant confirmation sent to the resident and staff.

  • How are bookings managed and assigned to staff?

    All service and amenity bookings appear in a central dashboard, where staff can allocate them to the right team or provider and track progress to completion.

    Features

  • How do i install Centrim Life App?

    App will be available on the app store and play store. Your consumers and their families can download them directly from there, or we will provide you with your unique link for download, which we will share with you.

  • How can families connect to their loved ones if they don't have a smart device?

    Families can log in to their web portal or App and access all relevant information. In addition, they get email alerts, messages, and notifications.

  • Can Centrim Life manage multiple facilities at different locations?

    Yes. There are no restrictions on the number of facilities that you can have. All facilities can be centrally managed by management level users easily

    Data

  • Does Centrim Life have data protection?

    Stored in a secure Australian server under strict security protocols, you own all the data you upload. Only those who receive an invitation will only have access to the portal.

  • Who gets notifications and messages?

    Staff, consumers, and Family members who have permissions will get notifications.

  • Should I be worried about privacy of consumer information?

    Staff, consumers, and their next of kin have the authority to invite users to the system. We also have a feature where you can restrict staff access to the system only while they are in the facility.

    Support

  • How can families connect to their loved ones if they don't have a smart device?

    Families can log in to their web portal and access all relevant information. In addition, they get email alerts, messages, and notifications.

  • How long does implementation take?

    Our software can be implemented with your own branded web portal within two weeks, including implementation, data import, and training.

  • Who takes care of importing data into the system?

    Initial data import included in our implementation process. After that, we ask you to fill in specific excel templates, and we take care of the rest. It is as simple as it can get.